// ROBOTICS AND SMART FACTORIES TERM
Order Management
The system and processes used to track customer orders from placement to delivery, including inventory, shipping, and customer service.
TECHNICAL DEFINITION
Order Management is the administrative process of tracking and managing customer orders from initial placement through inventory allocation, payment processing, fulfillment, and post-sale support, often facilitated by an Order Management System (OMS) to streamline operations.
BACKGROUND
Lean manufacturing is a management system built on three principles: produce only what is needed, when it is needed; correct abnormalities as soon as they occur; and empower workers to improve the process themselves.
READ MORE ON WIKIPEDIASYNONYMS & ALIASES
- OMS
- order tracking
- sales order processing
- customer order management
USAGE NOTE
A robust order management system helps businesses handle high volumes of orders efficiently.
DEVELOPERS
Organizations developing technology related to Order Management.
Develops the S/4HANA enterprise resource planning (ERP) system, which provides integrated order and contract management solutions that connect customer orders directly to production planning, inventory, and supply chain execution for manufacturers.
Provides the Opcenter Manufacturing Operations Management (MOM) portfolio. This software translates ERP-level sales and production orders into detailed execution tasks on the factory floor, ensuring traceability and real-time status updates.
Offers Oracle Fusion Cloud SCM and NetSuite, which provide comprehensive order management systems as part of their cloud ERP suites. These systems automate the entire order-to-cash process for manufacturing businesses, from capture to fulfillment.
Through its acquisition of Plex Systems, Rockwell offers the Plex Smart Manufacturing Platform. This cloud-based solution combines ERP and MES capabilities to manage the entire order lifecycle, providing real-time visibility from order entry to final shipment.
Develops Microsoft Dynamics 365 Supply Chain Management, which unifies data across sales, inventory, and production. It enables intelligent order management by providing visibility into available-to-promise (ATP) information and optimizing fulfillment.
Offers the DELMIA portfolio for collaborative manufacturing, including advanced planning and scheduling tools. These solutions optimize how manufacturing orders are sequenced and executed to meet customer deadlines and resource constraints.
Provides industry-specific CloudSuite ERP solutions for manufacturers. Their platforms feature robust order management capabilities that handle complex product configurations, pricing, and fulfillment logic integrated with production systems.
Develops the Epicor Kinetic platform, an ERP solution designed for manufacturers. It offers end-to-end order management functionality, from quoting and sales orders to production job creation and shipment tracking, all within a single system.