// THREAT DETECTION AND DATA PRIVACY TERM
Case Management
Case management in cybersecurity incident response refers to the process of organizing, tracking, and managing all the information, tasks, and resources related to a specific security incident from its initial detection to its final resolution. It ensures a systematic and documented approach to handling cyber threats.
TECHNICAL DEFINITION
Case management within cybersecurity incident response involves the structured orchestration, tracking, and comprehensive documentation of all investigative activities, evidence, communications, and assigned tasks for a given cyber incident, from initial detection to remediation, facilitating collaboration and maintaining an audit trail for compliance and post-incident analysis.
BACKGROUND
Computer security is a subdiscipline within the field of information security. It focuses on protecting computer software, systems, and networks from threats that can lead to unauthorized information disclosure, theft, or damage to hardware, software, or data, as well as to the disruption or misdirection of the services they provide.
READ MORE ON WIKIPEDIASYNONYMS & ALIASES
- Incident Tracking
- Investigation Management
- Cyber Incident Case Management
- Security Case Management
- IR Case Management
USAGE NOTE
Organizations utilize case management systems and methodologies to maintain clear visibility into ongoing incidents, ensure proper evidence handling, and streamline coordination among incident responders and stakeholders.
DEVELOPERS
Organizations developing technology related to Case Management.
Offers Cortex XSOAR, a leading Security Orchestration, Automation, and Response (SOAR) platform that provides comprehensive incident management, automation, and case management capabilities for security operations centers.
Provides QRadar SOAR (formerly Resilient), a robust platform designed to automate incident response workflows, manage security incidents as cases, and facilitate collaboration for cybersecurity teams.
Through its Security Operations product line, ServiceNow offers advanced security incident response and vulnerability response modules that include sophisticated workflow automation and case management for cybersecurity incidents.
A prominent SIEM and SOAR vendor, Splunk offers Splunk SOAR (formerly Phantom) which provides powerful automation and orchestration for security operations, including detailed case management for incident response.
Microsoft's security offerings, including Microsoft Sentinel (cloud-native SIEM) and Microsoft 365 Defender, incorporate advanced incident management, investigation, and case tracking features for comprehensive cybersecurity defense.
Rapid7's InsightIDR and InsightConnect provide extended detection and response (XDR) capabilities with SOAR functionality, offering incident detection, investigation, and automated response with integrated case management.
A dedicated Security Orchestration, Automation, and Response (SOAR) platform provider, Swimlane specializes in automating security operations workflows and offering centralized case management for security incidents.
Known for its search capabilities, Elastic Security provides SIEM features with built-in case management to help security analysts track, investigate, and collaborate on security incidents within a unified platform.